FAQs

ORDERING / SHIPPING

HOW MUCH DOES SHIPPING COST?

  • We offer FREE shipping on ALL orders in the continental 48 US States via UPS or FedEx fully insured.
  • We will replace any artwork that was damaged during shipping. Just keep the shipping box and take a few photos of the damages.
  • Alaska and Hawaii and Canada have a 10% of product price shipping surcharge because of the added fees for shipping to those states.
  • Countries outside the USA have a 15% of product price shipping surcharge because of the added fees for shipping to outside the country.

HOW LONG DO ORDERS TAKE TO ARRIVE?
Please allow up to 3 weeks for delivery, but the work will most often arrive much sooner. Large artworks sometimes require freight shipping, which may take additional time. We’ll do our best to get your products delivered in a timely manner and will keep you updated if there happen to be any delays.

DO YOU OFFER DISCOUNTS?
We are committed to offering high quality artwork at affordable prices and believe in pricing our products fairly. We don’t offer any discount sales. If you are interested in purchasing multiple pieces (3+) for your home or office, we may be able to discuss your needs and a possible discount.

CAN I RETURN MY PRINT?
Because of the customized nature of our prints, sales are final and we cannot accept returns. If you are unhappy with your order for any reason, please let us know and if possible, we’ll discuss options to exchange your item, but this is not guaranteed. If your item arrives damaged in anyway, please let us know ASAP and take photo documentation of the packaging, print, etc so a claim may be made to expedite you a replacement.

ARTWORK

What is High Definition Metal Printing?
HD Metal Printing is high definition, photographic imaging on aluminum using a unique imaging technology perfected over decades. You’ve never seen a more brilliant and impressive print! Colors are vibrant and the luminescence is breathtaking. Detail and resolution are unsurpassed. you absolutely need to see it to believe it.

HD Metal prints are durable and waterproof. They will resist fading if not exposed to direct sunlight. They can be cleaned with a glass cleaner or micro fiber cloth.

But please note: the corners can ding if you’re not careful when handling them. Just think of it as your treasured surfboard and don’t bump into anything while unpacking or installing it.

DO YOU OFFER FRAMING?
We do not offer framing at this time. The advantage of Metal and Canvas Wrap formats is that they don’t require any framing and arrive ready to hang on your wall. Traditional prints require framing to be a finished piece that is ready to hang on your wall. We recommend you work with your local frame shop to have your traditional prints framed.

WHAT KIND OF PRINTERS/PAPERS ARE USED?
Metal prints are made using a highly advanced printing process which involves infusing dyes into specially coated aluminum sheets at a very high temperature. Canvas prints (also called Gicle) are inkjet printed onto museum quality, archival, canvas paper with a protective laminate coating. Traditional prints are a “lightjet” process where the traditional photo-sensitive paper is exposed digitally, and processed using traditional photo chemicals using Kodak/Fuji high gloss paper.

IS THE ARTWORK LIMITED EDITION?
We do not limit the amount of times our work will be reproduced. We believe because of the easily reproducible nature of photographic prints, limiting the edition of our images would un-necessarily inflate the prices, and make the artwork out of reach for most budgets which is not our desire. We are a small independent business though, and it’s highly unlikely that any of our works will sell enough that they’re no longer unique and special.

WHO DOES YOUR PRINTING?
After several years of testing quality and service at many different labs, our gallery has partnered with a few of the finest professional photo labs in the country who utilize cutting edge technologies, with the best archival ratings, and amazing service to top it off.

WILL MY ARTWORK BE SIGNED?
By default, we include a small “digital signature” on the lower right or left side of the work. Because the work is shipped directly from our trusted photo lab to your doorstep, signing by hand isn’t a possibility.

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